Privacy Policy

Welcome to coldmsmart.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to ensuring your privacy is protected.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Information: This includes your name, email address, phone number, and any other information you provide when booking classes, creating an account, or contacting us.
  • Payment Information: When you make a purchase, we collect payment information such as credit card details. This information is processed securely through our payment gateway provider.
  • Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, and the time you spend on our site.
  • Device Information: We may collect information about the device you use to access our website, including the device type, operating system, and browser type.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you provide information through forms on our website, such as when booking a class or contacting us.
  • Automatically: Through cookies and other tracking technologies as you navigate our website.
  • From Third Parties: We may receive information from third-party service providers, such as payment processors and analytics providers.

3. Use of Information

We use the information we collect for the following purposes:

  • To Provide Services: To process bookings, schedule classes, and provide customer support.
  • To Improve Our Website: To analyze usage data and improve the functionality and user experience of our website.
  • To Communicate with You: To send you updates, newsletters, and promotional materials. You can opt-out of receiving these communications at any time.
  • To Process Payments: To securely process payments for classes and lessons.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations.

4. Sharing of Information

We may share your information with the following parties:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and analytics providers.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive information transmitted online.
  • Secure Storage: Storing personal information on secure servers.
  • Access Controls: Limiting access to personal information to authorized personnel only.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information.
  • Restriction: You have the right to request that we restrict the processing of your personal information.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided on our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at the contact details provided on our website.